At Interior Designers Malaysia, we strive to ensure complete satisfaction with our interior design services across Malaysia. This policy outlines our approach to returns, refunds, and cancellations for any services or products purchased through our platform.
If any products are purchased as part of our Interior Design Service in Malaysia, clients are entitled to return or exchange items under the following conditions:
Damaged or Defective Items: Products found to be defective or damaged upon delivery must be reported within 7 days. After verification, we will arrange for a replacement or refund.
Return Window: Returns must be initiated within 14 days from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Non-returnable Items: Custom-made furniture, bespoke fittings, and any items specifically designed for your project are non-returnable unless they arrive damaged or with manufacturing defects.
Please contact our customer support team for assistance with returns and product-related inquiries.
Our interior design service in Malaysia is built around delivering quality and personalized designs. While we aim to provide exceptional results, we understand that unforeseen circumstances can arise. Refunds for services are handled as follows:
Consultation Fees: Fees paid for initial consultations are non-refundable, as they cover the time and expertise provided during the consultation.
Design Phase Refunds: Once the design process has begun, refunds are generally not available. However, if significant delays or issues occur from our side, a partial refund may be considered on a case-by-case basis.
Project Delays: If a project is delayed due to reasons beyond our control (such as client indecision or external factors), refunds will not be issued. We will work with you to adjust timelines where possible.
For clients wishing to cancel their design services, the following guidelines apply:
Cancellation Before Design Begins: Cancellations made before the design phase starts may qualify for a refund of any deposit, minus administrative fees.
Cancellation During Design or Execution: If the cancellation occurs after the design work has commenced, refunds are typically not issued. Any outstanding costs related to completed work or purchased materials will be invoiced.
Third-party Cancellations: Any services or products provided by third-party vendors as part of your design project are subject to their respective cancellation and refund policies.
To request a return, refund, or cancellation, please contact us directly at +6011 3709 1985 or email info@interiordesigners.com. Include your order number, project details, and a clear explanation of the issue.
We appreciate your trust in Interior Design Service in Malaysia and are committed to resolving any concerns swiftly and fairly.
